Performance Management


Managing employee performance is a critical responsibility which drives organizational performance. It is one of the most important elements of a manager's job. A manager/supervisor is responsible to clearly communicate performance goals and objectives to each of their employees. Once communicated, s/he has the responsibility to follow through, to determine if objectives are being met, and to provide ongoing feedback to maintain positive behavior or correct inappropriate behavior. In Performance Management, managers are taught how to direct employees' performance to align with the organization's values and goals. They are taught to demonstrate positive efforts to assist their employees in succeeding on the job.

Learning Objectives

  • Identify and describe corporate values and goals
  • Discuss shared beliefs, expectations and attitudes
  • Identify systems and processes which you can use to affect employee performance
  • Explain the performance management cycle
  • Describe the progressive discipline process
  • Diagnose problem performance areas
  • Develop solutions to performance problems
  • Design recognition and reward processes to reinforce appropriate and outstanding employee performance.

Topics & Content

  • Translate values into standards
  • The behavior/consequences matrix and how it applies to managing employee performance
  • Positive reinforcement and punishment and how it applies to managing employee performance
  • The importance of documentation
  • Big Three possible causes of performance problems
  • Using recognition and rewards to manage employee performance
  • The difference between recognition and rewards

Course Information

Course Code: LD203
Delivery Method:
2 Day Instructor-Led
4 Half-Days Online

Target Audience: Managers, Team Leaders, Supervisors, Emerging Leaders

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