Emotional Intelligence
Overview
No doubt technical and task-oriented skills are important to bring to any work environment, but research has proven that real success comes from those who have honed the soft skill of emotional intelligence. No organization is without it ups, downs and turnarounds, which is why emotional intelligence is an essential aspect for everyone in the workplace. In a world of deadlines, organizational changes, limited resources, and conflicting orders (to name a few stressors), having the ability to control one's emotions and accurately read others' is essential to navigating the unavoidably high-stress environment that often shapes the working world.Learning Objectives
- Manage emotions by recognizing how thoughts and emotions are connected
- Improve self-control by identifying physical cues that indicate your emotions may be taking over
- Discover how emotional intelligence can help develop more positive relationships at work
- Use assertive communication to express needs and feelings appropriately
- Respond more quickly and positively to changing circumstances
- Improve the ability to remain composed in stressful situations
- Explore how to use emotional intelligence to bounce back from setbacks
- Develop a more optimistic outlook
Topics & Content
- Definition of emotional intelligence
- Business case for emotional intelligence
- Aspects of emotional intelligence
- Intra-personal skills
- Interpersonal skills
- Adaptability
- Resilience
Course Information
Course Code: PD101
Delivery Method: 0.5 Day Instructor-Led
Target Audience: This course is designed for personnel in the private or public workforce that wish to improve their emotional intelligence knowledge and skills.
Interested in bringing this course to your organization? CONTACT US to discuss your specific needs.