Differences in attitudes, customs, and beliefs shape generations – and it is these generations who are charged with meeting
company objectives and achieving organizational goals. Each generation’s structures, rules, characteristics, values,
vocabulary, and style are different. And now, with five generations working together, such differences may lead to tension,
stress, and conflict. They can also lead to innovation, greater productivity, and organizational success.
This workshop engages participants in discussions regarding the generations, the markers used in identifying them, and
how these then impact behaviors exhibited in the workplace such as communication, authority, leadership, values and
priorities. Preferences and strategies for addressing differences are discussed to ensure participants recognize the benefits
of diversity and inclusion.
Course Code: PD112
Duration: 4 hours
Targeted Audience: This course is designed for Leaders, Managers, Supervisors and Employees