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Business Process Mapping

The most basic tool in any Six Sigma and ISO 9000 program is the process map. The process map helps define the process to be improved, illuminates opportunities for improvement, and details the improved process to implement going forward. The process map is also the most essential element of an ISO 9000 program, where standardizing and documenting processes is critical. This class provides multiple ways of mapping processes and shows how to use them to improve processes and achieve results.

Learning Objectives

  • Show how process mapping leads to business process improvement
  • Identify business opportunities in your organization
  • Choose the appropriate type of map
  • Do's and don'ts of effective mapping
  • How to use your new skills to get immediate results

Topics & Content

  • Business Processes
    • What is a process
    • The Process Model
    • Identifying Business Processes
    • Process Metrics
    • Process Analysis Tools
  • Types of Process Maps
    • Process Flow Chart
    • Value Stream Map
    • Swim Lane Diagram
    • Spaghetti Diagram
  • Implementation Concerns
    • Documentation Requirements
    • Mapping Symbols
    • Uses Within Process Improvement Programs
  • Map Development
    • Case studies
    • Class Exercises
  • Class Presentations, Review and Feedback

Course Information

Course Code: SIG201
Duration: 2 days
Targeted Audience: This course is intended for individuals involve in ISO 9000 or Six Sigma programs

  • OPM - 14 CLP(s)
  • PMI - 14 PDU(s)
  • SHRM - 14 PDC(s)

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